Chat Information – Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.
Chat Information – You are now chatting with ‘Albert Lewis’
Dean: hi
Albert Lewis: Hi Dean. My name is Albert, how are you today?
Dean: Fine. I would like to renew my domain pcnworld.net which is associated with this account. please ask me the security question so you can assist me
Albert Lewis: Could you please hold for 4 to 5 minutes, while I verify the information that you have provided in the pre-chat survey?
Dean: information… ?
Albert Lewis: Thank you for holding.
Albert Lewis: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Albert Lewis: What was ************ ?
Dean: ************
Dean: ************ ************
Albert Lewis: Dean, I was referring about your account.
Albert Lewis: Thank you for the authentication.
Dean: ok
Albert Lewis: May I place you on hold while I look into this for you? I should have some more information regarding your issue in 4-5 minutes.
Dean: i would like to advise you that the domain appears to be mistakenly held by startlogic
Albert Lewis: Yes, I see that Dean.
Albert Lewis: Let me resolve the issue for your right away.
Dean: ok
Albert Lewis: Please note that you will be charged $16 while renewing the domain for 1 year.
Dean: i am prepared for that. i wish to renew via powweb
Albert Lewis: Okay, Dean.
Dean: ok Albert
Dean: May call you Albert?
Albert Lewis: However, I suggest you to enable Domain Privacy for your domain.
Albert Lewis: Yes, you can Dean.
Dean: that is not necessary unless it is free
Albert Lewis: Oh okay.
Dean: How about Al? Does anyone call you Al?
Albert Lewis: Yes, Dean.
Dean: Or, Bert? Because you could be called either Al, Bert or Albert. Which is complicated but also quite a lot of variety.
Albert Lewis: You can use the one that you wish.
Dean: Cheers.
Dean: Bertie? Or is that too familiar?
Albert Lewis: Dean, it is familiar as well. However, let me resolve your issue.
Dean: So, Bertles, will i now be able to renew via powweb?
Albert Lewis: Dean, I will let you know once the process is complete.
Albert Lewis: Thank you for your patience, I am still testing the issue, I will be back with some more information in 5 more minutes.
Dean: Because Alby, that is all I want to be able to do. Renew via powweb. the startlogic account is no longer active. hasn’t been for a year.
Albert Lewis: Oh okay.
Dean: in fact, they messed up, big time. they refunded me.
Dean: they totally mis-sold me a product i couldn’t use
Albert Lewis: Dean, once the process is complete, you will be able to renew the domain through us without any issue.
Dean: Albuquerque: that’s marvellous news, really.
Dean: Is it OK to call you Albuquerque? I appreciate that’s quite a stretch.
Dean: I’ve never been to Albuquerque.
Albert Lewis: Your issue has been resolved.
Albert Lewis: Can you please renew your domain via DomainCentral?
Albert Lewis: Dean, have you renewed your domain?
Dean: No, I haven’t renewed it yet. Al, shall i see if it comes up as renewable?
Albert Lewis: Yes, Dean.
Dean: ALBERT! It DOES come up as renewable.
Dean: Your wizardry has changed the status of this domain so that i can now renew from within powweb.
Dean: Allingtonbert, you are truly a helpful person.
Dean: You have helped me today.
Albert Lewis: Yes, you will be able to renew your domain through us.
Dean: Mr Lewis – do you mind if I revert to formality now?
Albert Lewis: Is your issue resolved now?
Albert Lewis: No, Dean.
Dean: I think, Mr Albert Lewis, you have done the trick
Albert Lewis: Thank you for the encouraging words!
Dean: Thank you for your forebearance today and for allowing me to enjoy your splendid nomenclature
Albert Lewis: You’re welcome!
Albert Lewis: Is there anything else I can assist you with today?
Dean: I feel a tinge of melancholy now, but, no, we must take our leave now..
Dean: See ya, Al
Dean: Take care, Bertness
Albert Lewis: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24×7.
Albert Lewis: Bye!
Albert Lewis: Take care, and have a nice day!
Albert Lewis: Bye!
Dean: Bye!
