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The Other Side of Everything - Dean Whitbread

making all our lives easier, more fulfilling, lovelier journeys

Barry the Book Eater, by Lauren Coupe

Posted on September 1st by Dean. View Comments
The stories of personal relationships reveal the often hidden iconography of many Surrealist artworks and help us understand the Surrealists’ highly referential objects. This story, however, does none of that. Instead, we are plunged into an almost too personal world of obsession and unresolved tensions, in which laughter is one hairline crack away from insanity.

Barry The Book Eater is a very short book, and after reading it several times, one realises that it must be so, for anything more would possibly be just too dangerous for the normal mind to contemplate.

Buy it while it’s free.

Posted via email from Dean Whitbread

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Backgammon Gift (24-04-2008)

Posted on August 31st by Dean. View Comments
I stayed a month in Cyprus in 2008. It was one of the best months of my life. I love the island.

When I left the beautiful villa we had been loaned, I left our absent hosts two gifts, a backgammon set, and this painting.

Posted via email from Dean Whitbread

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HTC: Quietly Dumb (I can help you with that)

Posted on August 27th by Dean. View Comments

The following is an unedited thread. It’s a series of technical support enquiries and responses relating to my humble but decent HTC Hero, purchased November 2009 and as of this moment, still running Android 1.5. There are some things that a new Android OS will provide – memory management, for example – which are more than sensible, and apps which I would like to install, but which won’t run on this now very out-of-date system. We won’t get Android 2.2, but you know, 2.1 would do.

I bought my unbranded Hero from Carphone Warehouse. I paid for it, it’s not tied to a contract. You’d think that it would be relatively simple to work through the tech support and get an OS upgrade, because after all, I’m not waiting for network-specific changes in the OS.

But, no. Despite being given HTC’s reassurances “expect” the two updates necessary to update the OS to Android 2.1 “with in the next 7 days” on 3rd July, it’s 27th August now, and I’m still waiting.

The tech support I’ve had is worthy of an episode of IT Crowd. I have been advised to reset the phone (done: FAILED) to move the date forward one month (done: FAILED).

Eventually I worked out that in order to recieve the OS upgrade, I first need to receive another update, which I cannot trigger, because the OS I have (1.5) does not have the necessary mechanism to do that.

It’s a classic Catch 22 situation, and a deeply frustrating experience – “This option becomes available after the first update as this is what the first update does” being the Heller-esque line that says it all.

HTC have, like so many manufacturers before them, clearly have no methodology in place to keep loyal customers. They  run tech support just to look good, not to solve problems. They also have no idea how badly this issue is playing – word of mouth is ruining their reputation, where they compete with many other manufacturers of Android phones including Sony Ericsson, Samsung, Motorola.

If you’re considering purchasing one of the newer HTC phones, or indeed any Android phone, take note.

View Replied

Ticket Number : 10GBCW27ENA001903

Replier Action Comments EnglishComments ReplyTime Attached
  Close System auto close System auto close 2010/08/26 01:01:57  
Philip
[UK - Ireland Support (Tech)]
Close Pending Thank you for your feedback which i have passed to our development team to review. Thank you for your feedback which i have passed to our development team to review. 2010/08/10 12:34:33  
Dean Whitbread Reply I’m completely unimpressed with HTC’s support of this device. I’ve been waiting since June for this update – http://www.htcheroblog.com/2010/06/25/%E2%80%9Csecond-package%E2%80%9D-of-and…. I would not have bought the phone if I had known how long the wait was going to be. I feel so ripped off that I’ve been advising people not to purchase HTC products on the basis of my experience. Buying the phone directly from Carphone Warehouse, i.e. not tied to a network was a vote of confidence in the company which I shall not be repeating. This is the worst kind of word-of-mouth reputation and HTC only has itself to blame.   2010/08/10 11:17:51  
Philip
[UK - Ireland Support (Tech)]
Close Pending At the moment we are still rolling out the updates so we would advise you wait for the update to come through, Please make sure you have an active internet connection. We are unable to comment on when each device will receive updates. At the moment we are still rolling out the updates so we would advise you wait for the update to come through, Please make sure you have an active internet connection. We are unable to comment on when each device will receive updates. 2010/08/10 10:51:39  
Dean Whitbread Reply “This option becomes available after the first update as this is what the first update does.” So I trigger the update using the update which contains the trigger mechanism. Except, without the update, no update. Thanks, HTC, that’s crystal clear.   2010/08/07 16:11:30  
Dean Whitbread Reply Hi. I’ve done the date forward thing, I’ve done the reset. No system update. From what you’ve told me, and as I have read, an update is necessary to trigger a further update. The flaw in the plan is that there is no way to trigger any update until the first update. Therefore, I am getting no update. I am stuck with a phone which has an out-of-date OS, months after it was supposed to be updated. I will return this phone to the retailer unless you can give me a genuine, hassle-free and swift resolution to this seemingly unsolveable problem. Dean.   2010/08/03 12:37:18  
Dean Whitbread Reply “This option becomes available after the first update as this is what the first update does.” – you wrote. Then, exactly HOW am I supposed to trigger this first update???? Because it’s not triggering itself! Dean.   2010/08/02 18:26:14  
Terry
[UK - Ireland Support (Tech)]
Close Pending Thank you for contacting us.

In regards to about phone

I can help you with that.

This option becomes available after the first update as this is what the first update does.

Thank you for contacting HTC.

Thank you for contacting us.

In regards to about phone

I can help you with that.

This option becomes available after the first update as this is what the first update does.

Thank you for contacting HTC.

2010/08/02 16:52:49  
Dean Whitbread Reply “however in about phone you will have a option to search for update” – I’ve read this, but I really don’t have that option on my phone, either on About Phone or anywhere else… Dean.   2010/08/02 15:58:22  
Terry
[UK - Ireland Support (Tech)]
Close Pending Thank you for contacting us.

In regards to update

I can help you with that.

The first update will be 1.5 however in about phone you will have a option to search for updates. The 2nd update will then take it to 2.1

Thank you for contacting HTC.

Thank you for contacting us.

In regards to update

I can help you with that.

The first update will be 1.5 however in about phone you will have a option to search for updates. The 2nd update will then take it to 2.1

Thank you for contacting HTC.

2010/08/02 14:43:35  
Dean Whitbread Reply Hi again Terry, OK – I will move the date forward and reboot the phone. In “About Phone” software version is 1.0.0.A6288 firmware is 1.5 – What build am I looking to receive, and how will I recognise this update? Thanks, Dean.   2010/08/02 11:48:07  
Terry
[UK - Ireland Support (Tech)]
Close Pending Thank you for contacting us.

In regards to update

I can help you with that.

We can try and force this update to your phone, this can be done in 2 ways

1. move the date of the phone forward about a month.
2. hard reset the phone

If after doing bot of these the update has not been received please reply to this mail.

Thank you for contacting HTC.

Thank you for contacting us.

In regards to update

I can help you with that.

We can try and force this update to your phone, this can be done in 2 ways

1. move the date of the phone forward about a month.
2. hard reset the phone

If after doing bot of these the update has not been received please reply to this mail.

Thank you for contacting HTC.

2010/08/02 11:17:50  
Dean Whitbread Reply Hi Terry,

No my phone has still not been updated.

Dean.

You wrote:

Dear Dean Whitbread,

Thank you for contacting us. In regards to update I can help you with that. I have just been passed this email, has your phone been updated yet? Thank you for contacting HTC.

To send a reply to this message or let me know I have successfully answered your question log in to our <http://contactus.europe.htc.com/wFrmMailLogin.aspx>ContactUs site using your email address and your ticket number 10GBCW27ENA001903.

Sincerely,

Terry

HTC

  2010/08/02 11:00:23  
Terry
[UK - Ireland Support (Tech)]
Close Pending Thank you for contacting us.

In regards to update

I can help you with that.

I have just been passed this email, has your phone been updated yet?

Thank you for contacting HTC.

Thank you for contacting us.

In regards to update

I can help you with that.

I have just been passed this email, has your phone been updated yet?

Thank you for contacting HTC.

2010/08/02 10:01:38  
Dean Whitbread Reply “We can not give a time that your IMEI number would get the update but expect it with in the next 7 days (if non branded)”

– wrote Gary, 3rd July 2010.

It’s now 16th July and no system update.

This update to Android should have happened months ago. After spending £400 in November 2009, I am left with an out-dated phone.

This is not satisfactory. I am seriously considering returning my Hero to Carphone Warehouse for a replacement.

Dean.

  2010/07/16 08:39:24  
Gary
[UK - Ireland Support (Tech)]
Close Pending Hello
Unbranded handsets will get a unbranded update, the sim card that is in the phone bears no relation to the update thats sent out (unless you buy a Google Nexus One). plus your right it will be sent out by HTC OTA.
hope this helps
Gary
Hello
Unbranded handsets will get a unbranded update, the sim card that is in the phone bears no relation to the update thats sent out (unless you buy a Google Nexus One). plus your right it will be sent out by HTC OTA.
hope this helps
Gary
2010/07/04 12:56:33  
Dean Whitbread Reply Thanks for the email. As I bought an unbranded, unlocked phone, I need to make sure I don’t get a carrier-specific ROM upgrade, with the 2.1 upgrade, don’t i? so, will my update come from HTC OTA?

Thanks for the clarification.

Dean.

  2010/07/03 21:58:19  
Gary
[UK - Ireland Support (Tech)]
Close Pending Hello
You android handset will soon be getting the 2.1 update (its being rolled out as we speak but there will be a delay for branded handsets like orange, t-mobile, Vodafone while they lock the rom to there network). this is being done OTA (over the air) so you should get a message stating there is a update for your phone. This is being rolled out in stages so that not everyone tries to download from our server at the same time.
We can not give a time that your IMEI number would get the update but expect it with in the next 7 days (if non branded)

The update can not be forced down im sorry to day.

Best Regards
Gary

Hello
You android handset will soon be getting the 2.1 update (its being rolled out as we speak but there will be a delay for branded handsets like orange, t-mobile, Vodafone while they lock the rom to there network). this is being done OTA (over the air) so you should get a message stating there is a update for your phone. This is being rolled out in stages so that not everyone tries to download from our server at the same time.
We can not give a time that your IMEI number would get the update but expect it with in the next 7 days (if non branded)

The update can not be forced down im sorry to day.

Best Regards
Gary

2010/07/03 15:08:00  

Posted via email from Dean Whitbread

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Awesome Competition

Posted on August 23rd by Dean. View Comments

This fabulous and articulate rant explains how some people use “Awesome” as a kind of personal competition. Make sure to watch all the way to the end…

Posted via email from Dean Whitbread

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Awesome

Posted on August 21st by Dean. View Comments

I love the English language. It is a multi-faceted jewel of untold value.

English is constantly shifting, changing and adapting, throwing new light and colour, and we English, the inhabitants of England, the progenitors of the second most spoken language on the planet (after Mandarin, vying for second place with Spanish) are particularly susceptible to the impact of these changes. We confidently invent and add to our language as we ever did, but the flow is not one way, and long since ceased to be so. Stuck on this small island, desperately trading with any nation which will have us, we are influenced by other native English speakers all around the the world.

There are three lands whence English has returned to our shores, and forever changed this native source code. We cheerfully import from Australia, whose casually colourful terms and phrases enter via envy of sunshine and sporting prowess; from India, whose superior grammar, vocabulary and cultural richness flex ancient muscles in the 21st century; and of course, from the military, economic and cultural powerhouse which is the United States of America.

Like invasive species, certain words and phrases take root, spread, supplant our old ones and threaten to wipe them out, but it is more than pointless to complain about this evolution, or devolution of English, as Swift once did, railing against the bastardisation of of his beloved English like Canute on the beach:

“These Gentlemen, although they could not be insensible how much our Language was already overstocked with Monosyllables; yet, to save Time and Pains, introduced that barbarous Custom of abbreviating Words, to fit them to the Measure of their Verses; and this they have frequently done, so very injudiciously, as to form such harsh unharmonious Sounds, that none but a Northern Ear could endure… They have joined the most obdurate Consonants without one intervening Vowel, only to shorten a Syllable … What does Your Lordship think of the Words, Drudg’d, Disturb’d, Rebuk’t, Fledg’d, and a thousand others, every where to be met in Prose as well as Verse? Where, by leaving out a Vowel to save a Syllable, we form so jarring a Sound, and so difficult to utter, that I have often wondred how it could ever obtain.”

Changes to the words we speak and read, new usages, additions of completely new words and phrases are happening faster than ever, thanks to a century of mass media – books, magazines, films, television, popular music, and now of course, the ubiquitous internet, which knows no boundaries and which flows into all spaces, however intimate, however personal.

The home of the world’s first truly global culture is demolishing national differences between versions of the language, removing meaning, shifting it elsewhere entirely. Another global culture, football, recently provided us with the word vuvuzela via the soundtrack to the FIFA World Cup, but the internet has provided more pervasive alterations to the fabric of language, being not only a vector but also the source of many changes.

The new constructions are usually no more descriptive and often less efficient. The word ‘meeting’ is used less and less; ‘meetup’ has replaced it, for some reason. We used to simply ‘meet up’ with someone, or ‘attend a meeting’, but now we must ‘go to a meetup’ – five words replacing two or three, with the confusion of ‘up’ introduced. Why not just meet?

Just to increase complexity, functions swap around too, and seemingly without pattern – ‘tweetup’, turns a verb into a noun, while ‘unfriend’, turns a noun into a verb.

I am not Swift. I am an enthusiastic user, an inventor of words. I embrace the changes, observing, adopting and enjoying. I love my friends in other countries, and I relish their nuances.

There is just one word which frustrates, grates and irritates me, a word which has been devalued to the point of meaninglessness and which has crushingly invaded my world like no other.

Awesome.

Awesome has come to mean everything but awesome.

Awesome as it used, just means, good. Where people might once have described everything as ‘cool’, now everything is awesome. It is hyperbole without irony, even when it is used ironically.

You got it to work? Awesome

There is a blog called 1000 Awesome things which has produced a book called “The Book of Awesome”. The marketers of this book should be prosecuted for false representation of their product.

It’s awesome that the other side of the pillow is cool. No it isn’t, it’s just because you didn’t put your head on that side yet.

Bacon for breakfast is awesome. Not if you’re a vegetarian, Jewish, or Muslim.

It’s awesome that the train door opened right in front of me. Why, because you’re too lazy to move?

Awesome has become a throwaway term for anything that isn’t shit.

The reason for this is clear to see. Our lives have become brutalised and robbed of value to the extent where very small, slightly sentimental things are accorded quasi-religious significance.

Andy Warhol would understand this – he saw it coming.

Andy Warhol. Awesome. No, just clever, insightful, and a pioneer.

How was your day? Awesome. Oh right. Nothing bad happened, then.

WHY CAN’T PEOPLE FIND BETTER WORDS? It goes beyond laziness. Imagine if we ceased using colour descriptors – no more red, yellow, orange, blue, green, purple, just saying that something has a colour but never defining what that colour is. Imagine if we never described food as having any particular taste, but just said it was tasty. What was the food like? Tasty. It tells us nothing except that it met personal preferences. We don’t know if the food was sweet or sour, Italian or Japanese. These are equivalents, which communicate so little as to be totally useless.

There is a story I once heard about the making of The Greatest Story Ever Told, a bloated expensive Hollywood failure of a film about the life of Christ.

Looking up at Jesus on the cross, in time-honoured cowboy Western style, actor John Wayne, playing a Roman centurion, speaks the famous line, “Surely this was the son of God.”

Director George Stevens shouts, “Cut!” then leans in and says to John, “John, just try that again, this time with more awe.”

“Action!” The cameras roll. In the blazing Arizona sun, Wayne squints up at the cross, and drawls the line:

“Aw, surely this man was the Son of God….”

This wonderfully funny gaffe is much more than an actor’s mistake – it epitomises the dearth of understanding which undermines our notion of what is truly impressive.

Now I could react to this in several ways. One way would be to explain to anyone who will listen that awesome is a non-word and please could they find a better descriptor. I have tried this sometimes, when I can be bothered, and frankly, I’m pissing in the wind. I come across like an obsessive pedant, which may be the case, but it is not a good personal image.

Another would be try to re-connect the word with its root – ‘awe’ – meaning wonder, veneration – an overwhelming feeling of reverence, admiration, fear, etc., produced by that which is grand, sublime, extremely powerful, and this seems a more rewarding route to take.

To reclaim the power and stature of Awesome opens up possibilities. It could be an exciting personal project which has the potential to reinvigorate a word which I currently avoid like the black death, and restore it to personal usage. The search for awesome provides a conceptual thread for art, it could even become a quest, taking me to places geographical which I have yet to witness, and even into the realms of spiritual experience. I might even write a book about it.

Now that would be awesome.

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Untitled – Alice Rolfe, Lisa Muten at the Toilet Gallery, Kingston

Posted on August 20th by Dean. View Comments

Interesting exhibition by Alice Rolfe and Lisa Muten, two emergent artists, in an interesting space, an ex-public toilet turned art gallery in Nipper Alley, Kingston. On through Sunday 22nd August 2010.

Posted via email from Dean Whitbread

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